Debbie

If you believe you have been the victim of fraud or hacking, or that someone else may have found your card and account details, the first thing  to do is to freeze your Spend Smarter card.To do thi...

If you lose your card, freeze it straight away by tapping the 'Card' icon in the top right-hand corner of the Home screen. If you can’t find your card, please reach out to smarter.support@hyperjar....

At the moment, we do not accept cash or cheque deposits (including at a Post Office or PayPoint) into a Spend Smarter account. Instead, transfer the funds from a UK bank into your Spend Smarter acc...

Here’s a quick troubleshooting checklist if you’re having trouble opening Spend Smarter or using any of its features. The same list applies if you’re struggling with other apps, too.  Make sure you...

When you use your Spend Smarter card for travel, such as with TFL, you may notice a charge of around 10p. This is called an authorisation charge, and this is how the travel companies check that you...

You can get in touch by sending an email to our Customer Support team at smarter.support@hyperjar.com. They're available 8am-10pm Monday-Friday, 9am-6pm Saturday-Sunday, and 10am-6pm on public holi...

There are several reasons why your transaction may have declined, these include:   You may not have enough money in your Spend Smarter account You have entered the incorrect details (PIN, CVV, Ex...

To order a replacement card for a lost, damaged, or stolen Spend Smarter card, please send an email to smarter.support@hyperjar.com

We’re sorry to hear that you’re looking to close your Spend Smarter account. Your dataWe are legally required to retain certain information about closed accounts. Please check out our privacy polic...